Frequently Asked Questions

Orders & Products

How do I place an order?
Browse our collections, select your size, and add items to your cart. When you're ready, click the bag icon to proceed to checkout.

Do I need an account to place an order?
No, you can check out as a guest. Creating an account helps you track orders and saves your preferences for next time.

How do I choose the right size?
Each product page includes a size guide. Still unsure? Contact us at Online.Maskit@Gmail.com — we're happy to assist.

Shipping & Delivery

Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times will be calculated at checkout.

Do you offer domestic shipping within Israel?
Yes. We offer standard and express shipping across Israel. Most orders arrive within 3–5 business days.

Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, in original condition, and have all tags attached.

How do I return an item?
Email Online.Maskit@Gmail.com with your order number to start a return. We’ll guide you through the process.

Are returns free?
Returns within Israel are free. For international orders, customers are responsible for return shipping costs.

Customer Support

How can I contact you?
Email us at Online.Maskit@Gmail.com or call 054-5313911
Customer support hours: Sunday–Thursday, 9:00–17:00 IST

Do you offer personal styling or private appointments?
Yes. Contact us to book a one-on-one styling session in-store or online.

Other

Do you offer gift packaging?
Yes! Select the gift option at checkout and we’ll wrap your order beautifully.

Where are your designs made?
All Maskit garments are proudly designed and crafted in Israel, blending heritage with modern elegance.

Need more help? Reach out to us at Online.Maskit@Gmail.com — we're here for you.